messaging

Transparency is a word that has come up in several of my conversations with clients in the past week. I’m also reading Dan Ariely’s book, The (Honest) Truth About Dishonesty, so questions of honesty and disclosure are really on the brain right…

Everyone has a bad customer service story. They are like badges of honor. You think you were treated badly? Wait until you hear what happened to me! You know where this is going, right? I have a story of my own to share. However, I share it in service…

I always dreamt of going to Kings Island (here in Cincinnati) as a child: the magical land of roller coasters, rides, and snow cones! The Brady Bunch even got to go there! The place loomed large in my childhood, but we never went because . . . there were…

I was having a conversation with a client the other day. We were working on refining the mission statement and brand promise/elevator pitch for his company. He’s been in business for more than a dozen years, so he’s not new to this game. “People…

I’ll never forget watching myself on camera in Sister Cecelia’s freshman speech class. I was 14, awkward as hell, and truly awful at communicating a message. As part of our “training,” she recorded each of us giving a speech. Standing in front of…