The Story Economy Blog

  •  
    Everyone has a bad customer service story. Actually, everyone has multiple bad customer service stories. One for every day of the week, most likely. But . . . why? Seriously, why do we all have so much experience being treated like crud? Economists,…
    Read More
  •  
    When you’re in business, not everyone will like what you have to say. If you like to be liked (as I do), this sort of stinks. But there’s another way to think of this. Having a strong point of view means that someone (or maybe a lot of people)…
    Read More
  •  
    If you’re following along, you’ll remember that last week, I wrote about how businesses over-rely on things like bullet points and features and benefits (the what and how) in their marketing copy, instead of clearly expressing their WHY. In doing…
    Read More
  •  
    The clich√© is that running a business is a marathon, not a sprint. It’s not a bad¬† saying. I mean, I’ve run marathons, and I get that things take the time they take. But that’s last generation’s metaphor. I think I’ve got one that…
    Read More
  •  
    My brothers and sisters (and even my own mother!) have sometimes accused me of being a diva. I know it’s their way of teasing me because I’m the youngest (of 7!), and I didn’t have to share bathwater or a bedroom. Yes, it’s true that by the…
    Read More