The Story Economy Blog

Very few things can stop your momentum, screw with your schedule, and halt your progress like . . . vomit. Yes, I said it. Vomit. I’m sorry. It’s totally disgusting, and I apologize if you are in the middle of drinking coffee as you read…

This little Leather Leaf has been in its original pot all summer, and it probably wouldn’t kill it to stay here for another summer. It just wouldn’t grow. If I want it to thrive, I have to replant it in a container that represents the size I want it…

If you watch Project Runway, you’ve heard Heidi Klum say it many times: One day you’re in, and the next day you’re out. To the one who is out, she offers her signature farewell: auf wiedersehen. Every week, she and her fellow judges go through a…

Everyone has a bad customer service story. Actually, everyone has multiple bad customer service stories. One for every day of the week, most likely. But . . . why? Seriously, why do we all have so much experience being treated like crud? Economists,…

When you’re in business, not everyone will like what you have to say. If you like to be liked (as I do), this sort of stinks. But there’s another way to think of this. Having a strong point of view means that someone (or maybe a lot of people)…