branding

Have you ever launched a new web site? I have. Six or seven times now. It’s really hard. It plays with your sense of timing. You think it will never be done or ready, right up until the minute it goes live. And then, suddenly, it’s there in the…

I have messed up so many times over the years that I’ve come to a conclusion: messing up is a best practice. I’m not talking about failure. Failure is trendy right now, inspiring conferences and motivational speeches. No, I’m talking about…

Everyone has a bad customer service story. They are like badges of honor. You think you were treated badly? Wait until you hear what happened to me! You know where this is going, right? I have a story of my own to share. However, I share it in service…

When it comes to the contents of my writing portfolio, I’ve been all over the place in the last 14 years. As a young magazine journalist trying to build credibility (“Really, I’m a writer!”), I put every national clip I had on my first web…

I always dreamt of going to Kings Island (here in Cincinnati) as a child: the magical land of roller coasters, rides, and snow cones! The Brady Bunch even got to go there! The place loomed large in my childhood, but we never went because . . . there were…